Koya9 Terms and Conditions — Please Read Before Use

Koya9 (bundles.koya9.pro) is an online gaming and betting platform operating for users in Bangladesh and other approved regions. These Terms and Conditions ("Terms") serve as a legally binding agreement between koya9 and its users ("you" or "member").

By registering an account or using any of our services through our website or app, you are considered to have automatically accepted these Terms. Please read the full Terms carefully.

If you disagree with any part of these Terms & Conditions, we ask that you refrain from using the koya9 platform. For any questions, feel free to reach out to our support team.

To use koya9's services, you must create a personal account. You are required to provide accurate and complete information at the time of registration. Opening an account with false or incorrect information is strictly prohibited.

• Each individual is entitled to only One Account per person. If multiple accounts are found under the same individual, all accounts will be closed.
• The mobile number and email address provided at registration must be verified — this is mandatory.
• Use a strong password to keep your account secure, and never share it with anyone.
• You are solely responsible for the security of your account.
• Koya9 may request identity verification documents at any time — such as a national ID card or passport.

Deposit and withdrawal services may be restricted if account verification is not completed. Completing the KYC (Know Your Customer) process grants access to full platform benefits.

To use koya9's services, the following conditions must be met:

• You must be at least 18 years or older must be.
• You are not a resident of any country or region where online gaming is completely prohibited.
• You are of sound mind and are using this platform of your own free will.
• You have not previously been banned from any platform as a professional player or for fraudulent conduct.

Koya9 reserves the right to verify any user's age and identity at any time. If false information is provided, the account will be permanently closed and the balance may be forfeited.

Koya9 currently supports the following payment methods: bKash, Nagad, Rocket, Upay, and bank transfer. Full details on our payment policy are provided below:

Please provide accurate information when making a deposit. Incorrect reference numbers or transaction IDs may cause delays. koya9 reserves the right to investigate suspicious transactions and place temporary holds where necessary.

• Deposits made in a third party's name will not be accepted.
• Multiple payment methods can be used at the same time.
• Keep a record of every deposit receipt.

Certain conditions must be met before withdrawing winnings from koya9. Your account must be fully verified (KYC completed) prior to any withdrawal. Key details regarding withdrawals are outlined below:

• Minimum Withdrawal Amount: BDT 500
• Maximum Withdrawal: BDT 50,000 per day (standard members); higher limits apply for VIP members
• Processing time: typically between 15 minutes and 24 hours
• Withdrawals can only be made to an account registered in your own name
• Wagering requirements must be met before bonus funds can be withdrawn.

In cases of suspicious activity or any rule violation, koya9 reserves the right to suspend withdrawal requests and conduct an investigation. Funds may be frozen for the duration of the investigation.

Koya9 regularly offers a variety of bonuses and promotional deals. The following conditions apply to claiming and using these bonuses:

• Welcome Bonus: Up to 100% bonus on your first deposit. A 15x wagering requirement on the deposit amount applies before withdrawal.
• Reload Bonus: Reload bonuses are available weekly, subject to specific terms.
• Cashback: A cashback percentage is awarded based on your net weekly losses.
• Referral Bonus: Refer a friend and both of you will receive a bonus.

Each bonus offer has its own detailed terms, clearly stated on the offer page. Please read them before claiming any bonus. Evidence of bonus abuse will result in the bonus being voided and the account being suspended.

The following general rules apply when placing bets on koya9. Individual games or sports may also have their own specific rules.

• Once a bet is confirmed, it cannot be changed or cancelled.
• Any bet voided due to a technical error will be fully refunded.
• Odds in live betting may change at any time.
• If an event is cancelled or postponed, the matter will be handled in accordance with koya9's established policy.
• Koya9 reserves the right to investigate any suspicious betting patterns detected on the platform.

Koya9 uses internationally certified RNG (Random Number Generator) technology to ensure all game outcomes are fair and transparent. This technology is regularly audited by independent third parties.

The following activities are strictly prohibited on the koya9 platform. Violations will result in permanent account closure:

• Creating multiple accounts or using another person's account.
• Artificially exploiting or abusing the bonus system.
• Money laundering or transactions involving illegal funds.
• Using automated software, bots, or scripts to play games.
• Fraudulent behavior or collusion with other members.
• Hacking the platform or exploiting any security vulnerabilities.
• Using a false identity or forged documents.

Koya9 takes the privacy of your personal information very seriously. For full details on how we collect, store, and use your data, please refer to our Privacy Policy You'll find it on the page.

• Your personal information is never sold to third parties.
• SSL encryption is used to protect your data.
• Information may be shared with relevant authorities when required by law.
• You can update your information at any time.

Login sessions are regularly monitored to keep your koya9 account secure. If unusual activity is detected, your account may be temporarily locked and you will be asked to complete verification.

You may request to close your koya9 account at any time. Please withdraw any remaining balance before closing your account.

Koya9 reserves the right to suspend or close an account in the following circumstances:

• If any provision of these Terms is breached.
• If fraudulent activity is detected on the account.
• Extended inactivity (more than 12 months).
• Under the direction of legal or regulatory authorities.
• The user has requested self-exclusion.

If an account is closed, any valid balance (excluding bonuses) will generally be refunded; however, balances may be forfeited in cases of rule violations.

If a dispute arises between koya9 and any member, please contact our Customer Support team first. We are always willing to resolve issues through open dialogue.

• Complaints can be submitted via live chat or email.
• Koya9 will endeavor to respond within 48 hours.
• Complex disputes may take up to 14 business days to investigate.
• Koya9's decision shall be final and binding.

Koya9 reserves the right to amend these Terms and Conditions, in whole or in part, at any time. Any changes will follow the process outlined below:

• Members will be notified in advance by email or SMS of any significant changes.
• The effective date of any updated Terms & Conditions will be displayed at the top of the page.
• Continued use of koya9 after any changes take effect will be considered acceptance of the updated Terms & Conditions.
• If you do not agree to the updated Terms, you have the right to close your account.

The date of the most recent update will always be shown at the top of this page and in the footer. We recommend checking back regularly.